HELLKOM

In July 2015 I received my package from telkom for my upgrade to the Smart Home Premium which costs R899 per month, today i have still not used my Internet and my phone line is out of order since 7th Aug. i am being billed for a service which i do not have! Every time i call the call centre they all tell me the same thing \we are cery sorry there's nothing we can do about your problem since it is handed over to a technician. I just called the call center now a few minutes ago and asked to speak to the floor manager the lady came back on the line and informed me "my manager asked to take your details down and send him an email because it is weekend now and he doesn't want to do anything send the email and when he has time he will look at it on monday\"" is this the kind of service telkom provides for their clients? I am now sitting with 3 different telkom lines all out of order. What is really frustrating is that no one seems to give a damn about any of this"""