Hellish service from Helkom

<p>Something is wrong- even after disabling ALL websites, back-ups and automatic updates our data has capped 3 times in the last week- stating that we used in excess of 50GB data for 8 users -emails only???</p> <p> </p> <p>In trying to sort this issue (still unresolved) I had to call Telkom several times.</p> <p> </p> <p>My complaint nr. 1 is regarding a call placed at about 10:58 to 081180 where I had the displeasure of dealing with a pathetic call center agent- who's name I unfortunately did not get. All I said was that I need to verify if my email was received. Without giving me the opportunity to give any further info, this lazy agent said 'Please hold' and the line went quiet. About 4 min later the hold tone started playing (meaning she eventually found the button she wanted to transfer me to). After being on hold for about 10 min Shulebona Nene answered the call- it was the wrong department. I asked to speak to his manager who is Brenda Shikhudo. He advised that she was busy and would contact me regarding my complaint. Great surprize- 3 days later no one has bothered contacting me and tracing the call, meaning that your pathetic, lazy and incompetant agent will not be repremanded for doing a stellar half-ass job.</p> <p> </p> <p>Today at about 10:45 I called 081180 and spoke to Sandile Ndaba, who confirmed that we only have one simcard linked to this account- thus ruling out the possibility of someone else using our data. I asked her if there was a technical department or supervisor who I could speak to, to try and establish a recourse as to why our router says we are using 4GB but according to Telkom we used over 30GB... she kept on saying that the system says we used the data. I KNOW THE SYSTEM SAYS THAT, but I want to speak to somebody with more knowledge as to what we can do to sort out this problem. She put me on hold for almost 10 min, only to get back to me stating the manager is on another call. Manager is Mandy Makhumalo and that she will contact me.... I'm not holding my breath.</p> <p> </p> <p>Your staff really should be held accountable for the amount of time they keep people on hold.</p> <p> </p> <p>In the interim our staff cannot access any websites, is suverely restricted...but allegedly is still using about 8-10GB of data per day??? Who can help me sort this issue because this is becoming a major problem.</p> <p> </p> <p>Sandile Mandy Ndaba Makhumalo.</p>