1 reviews | Active since Aug 2010
Hellcom: An organisation that should employees.
Hellcom!
I'll say that again: Hellcom!
Firstly, it rarely takes less than 10 minutes for customer service to answer a call. This is NOT the fault of the call centre, this is the CEO's fault and that individual should be #Fired.
Second. Following up on an original complaint (I've lost count how many times) means repeating EVERYTHING all over again because there is no record of the complaint lodged with **********
Third. Mario at Telkom; sorry, Hellcom Northgate, wakes me up at 04:58 (did you notice the time?!) on the 30/8 to ask if my query has been resolved because he wants to follow up with Head Office, which he subsequently does not do despite additional correspondence to him, asking for feedback.
We have now given up hope of ever resolving our complaint and subsequently turning our attention to Facebook, Wendy Knowler and twitter to vent our distaste for Hellcom.
Hellcom: Blatant disregard with impunity.
What a shameful horror they are.
HI promethean
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI promethean
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,