HELL with TELKOM: HELLKOM should be their new name

I am so frustrated at the moment that NO ONE at Telkom can help me. My problem is simple: • I have 4 mobile contracts at Telkom • In July this year I was persistently called by a Telkom consultant to upgrade my contract because the one I was on was no longer available. I made sure with the consultant that I would not be losing any of my benefits such as 100 free minutes which I pay for extra as well as the 2GB instant messaging including WhatsApp data. In fact the consultant confirmed that in fact I would still get that plus an extra 20GB of data per month for the next 3 months. THIS NEVER HAPPENED! • In fact, my 2GB was now reduced to 250MB, which is pathetic. • I called Telkom on 1 September regarding this issue and I was requested to send an email to online01… which I did - to date NO RESPONSE! • I called in this morning and again was pushed from pillow to post – first I spoke to Amanda Nosuzana at the retention centre, who was of NO HELP at all. Then my call was forwarded to customer service where I spoke to another lady who asked me to call 10213. Here I spoke to Sharon Dlamini who said she was putting me through to sales and then the call cut. Really???? I am so fed up. I was on the call for over an hour and no one was able to assist me. What am I supposed to do? Has service at Telkom gone down so badly? I had major surgery on 21 September and am off work for the next 6-8 weeks. I cannot drive otherwise I would have went to one of their local branches for assistance, but I have to rely on the phone. Why can Telkom not assist me or direct me to the correct department for help, is it too much to ask? Really pathetic service, all they care about is the money and NO CUSTOMER SERVICE OR CARE AT ALL!!! Even when you call to cancel your contract, the answer they give is "our system is currently off-line".