NV
Nicole V

1 reviews | Active since Jun 2015

30 Nov 2015, 12:34

Hell with Telkom Call centre and shop

After waiting and taking off and Telkom not showing they eventually showed up to install my line.<br> I didn't receive my bills until i phoned them to receive it I realized but telkom Never listened the first time and thought only our data is with mweb where actually our adsl speed line is with mweb as well/supposed to be that was asked from the start. I then went into a telkom store and asked to be put into a wholesale holding pool so that mweb can take over no one knew what to do and the rest just isn't at work there are barely people to help you in their stores. Either way store and call centre no one knows what the HELL they are supposed to do because they are not trained properly and then you get the other half that loves transferring you or putting the phone down in your ear. I was nice and polite but my patience is running out!!!!!! Get your act straight and fix/SOLVE my FREAKING PROBLEM... I have never come across such a horrible dysfunctional company!!! I won't pay untill my problem is solved!

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Replies (1)
Telkom
Telkom's reply30 Nov 2015, 15:43
Official
Hello Nicole247,

We understand why you wanted to bring this matter to our attention.

Please be assured that your query is being attended. We will provide you with an update once we have the final resolution

Your reference number is SM172924.

Regards
Basani
Telkom Social Media Team
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