SR
Shaun R
1 reviews | Active since Apr 2018
26 Apr 2018, 12:17
HELL with TELKOM!!!!!!!
I hate Telkom. I've had my share of pathetic service, but Telkom is on a total higher level of PATHETIC service, or should I say lack of . Cable was ****** and our entire district is down on landline and adsl. My wife is phoning the customer services department and all they say is that they are waiting for cables from Johannesburg to Durban. It's been over a month and that ****ing cable is still "on the way to Durban ". Priority shipping is a day and standard is a day or two. How the **** does it take over a month from jhb to dbn. Shipping from USA takes 5 days on priority. My wife pays R800 for an uncapped 10mbps line and we have ****OL for over a month !!!!! And they offered a ridiculous sim with 2 gigs of data. I've requested numerous times for a number to contact management, but they just say they not allowed to give personal numbers. I actually now need to pay Afrihost around R500 for an alternative option due to ****KOM's poor service delivery and according to them I still need to pay them R800 even though I have NOTHING!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
09 May 2018, 09:13Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply09 May 2018, 09:13
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's replyOfficial
10 May 2018, 09:55Hello Shaun321
Please confirm if the fault has been resolved or if further assistance is required?
If the line is still faulty, kindly send us a private reply with the affected telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply10 May 2018, 09:55
Official
Hello Shaun321
Please confirm if the fault has been resolved or if further assistance is required?
If the line is still faulty, kindly send us a private reply with the affected telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,