Hell-kom

I booked my Telkom router in at Telkom Gateway on 6 March, 2018, as it was not working.

When I booked it in, the lady informed me it would take 2 weeks to repair. I was a bit annoyed as the router is 4 months old. I requested a replacement router, as this falls within the 6 months as stipulated by the CPA. However, the lady informed me that I was not entitled to a replacement as the CPA does not apply to my case. This is because the router was given for free under a Telkom deal. As i am not paying for the router, i cannot claim a repair or replace or refund, the Router will only be repaired.

Left with no choice, I booked the router in for repair (which would take 2 weeks).

After 2 weeks, i walked into the Gateway store to check if my router was fixed. I spoke to a gentleman who checked on the system and informed me it was still with the manufacturer.

On friday, 06 April i called Gateway to find out where my router is. Surprise, Surprise! it's still with the manufacturer. i then asked to speak to the manager, Lebo, as i was now fed up with waiting 1 month! Lebo informed me that she would call the manufacturers personally, and get back to me immediately.

Guess what, Lebo hasn't called back and i still have no router.

What do i need to do to get my internet back at home!

oh, and the best part, i still have to pay telkom for internet as the "free" router does not entitle me to a refund on my internet subscription if it is broken.