Hell at Telkom and Finrite and CourierIT_SA *******

On the 7th January 2020 I called Telkom to enquire about what process do I follow when I want to submit a claim for a lost cellphone. I was given a finrite email address and thou they for her to acknowledge my claim after I had submitted all the required staff eventually I paid the excess for the phone in the January still. I started doing follow ups with finrite on what the turn aroubd time is.February 2020 I still had not received my cellphones upon calling and holding for a whole decade I was eventually given a waybill number that I needed to use to follow up with CourierIT_SA which and guess what I was told the item got lost or ****** and that CourierIT_SA needed to inform telkom of the missing parcel. And a re-issue was done and guess what a second waybill number was issued again and once again it was ****** as the CourierIT_SA couldn't trace it. I then took it upon myself to inform Telkom and Finrite about this matter but it has been the worst experience of horrible and disastrous customer service failure and incompetence I have ever experienced. From ground zero personnel from Telkom to finrite to CourierIT_SA no1 has helped me. At the time debited orders of R1300 are being done in my account for an item i dont have. I sent a email to request a cancellation and a refund but ohhhhh no. It's has the worst and hurtful experience I have ever endured. These companies hate their customers no empathy at all. Now I'm gonna cancel and stop the debit orders from my bank account because they charge R800 for immidiate cancellation and yet there's no penalty for their failures as companies. I don't know where else to go. Please help me.