1-Star Telkom Review | Hellopeter

Share Your Experience

1 reviews | Active since Oct 2016

22 Dec 2016, 14:20

Hell

<p>dealing with this bunch is really bad, I've seen 3 year olds reason better than the people and the processes in this institution.</p> <p>5 months and counting to get simple adsl connection which I previously had for the last few years.<br />Telkom refused to replace a cable forced their wireless line down my throat and only after I told them my sub station is full did they miraculously replace the cable</p> <p>Now I'm left with the joyous task of having to cancel their damn mistake and re apply for something I previously had working only to be told now that they are no ports for an adsl line and like with the wireless line I must wait... Wait for some idiot somewhwre in my community to cancel their port.</p> <p>aftwr asking why can't you just instal a new port, I was informed or no that would be too much work for us, let's rather wait.</p> <p>Now I'm waiting for the impossible.... Maybe my sixth month will go better</p>

Helpful (0)

Replies (6)

0

Replies (6)

Telkom's replyOfficial

23 Dec 2016, 07:47

HI theresho-mathete

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom's reply23 Dec 2016, 07:47

Official

HI theresho-mathete

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

's updateReviewer Update

23 Dec 2016, 10:14

Hi Keegan

My order no is ********** 127A, it's an application for a port which I previously had, now I'm told I need to wait for someone to cancel their port before A port can be allocated to me.

This is really unfair considering I never signed any form to relinquish my previous port, the port was cancelled when Telkom after my disapproval forced a wireless line on me, as this whole incident was the fault of Telkom, I do not feel I need to be subject to waiting on a wait list for an indefinite time. I have already lost out in 4 months of Internet subscription dealing with this whole mess and cannot wait any longer.

I understand a port can be created for me under special circumstances and I believe that's the only fair solution I'm willing to accept.

Looking forward to hearing from you and your team.
dealing with this bunch is really bad, I've seen 3 year olds reason better than the people and the processes in this institution.

5 months and counting to get simple adsl connection which I previously had for the last few years.
Telkom refused to replace a cable forced their wireless line down my throat and only after I told them my sub station is full did they miraculously replace the cable

Now I'm left with the joyous task of having to cancel their damn mistake and re apply for something I previously had working only to be told now that they are no ports for an adsl line and like with the wireless line I must wait... Wait for some idiot somewhwre in my community to cancel their port.

aftwr asking why can't you just instal a new port, I was informed or no that would be too much work for us, let's rather wait.

Now I'm waiting for the impossible.... Maybe my sixth month will go better

's update23 Dec 2016, 10:14

Reviewer Update

Hi Keegan

My order no is ********** 127A, it's an application for a port which I previously had, now I'm told I need to wait for someone to cancel their port before A port can be allocated to me.

This is really unfair considering I never signed any form to relinquish my previous port, the port was cancelled when Telkom after my disapproval forced a wireless line on me, as this whole incident was the fault of Telkom, I do not feel I need to be subject to waiting on a wait list for an indefinite time. I have already lost out in 4 months of Internet subscription dealing with this whole mess and cannot wait any longer.

I understand a port can be created for me under special circumstances and I believe that's the only fair solution I'm willing to accept.

Looking forward to hearing from you and your team.
dealing with this bunch is really bad, I've seen 3 year olds reason better than the people and the processes in this institution.

5 months and counting to get simple adsl connection which I previously had for the last few years.
Telkom refused to replace a cable forced their wireless line down my throat and only after I told them my sub station is full did they miraculously replace the cable

Now I'm left with the joyous task of having to cancel their damn mistake and re apply for something I previously had working only to be told now that they are no ports for an adsl line and like with the wireless line I must wait... Wait for some idiot somewhwre in my community to cancel their port.

aftwr asking why can't you just instal a new port, I was informed or no that would be too much work for us, let's rather wait.

Now I'm waiting for the impossible.... Maybe my sixth month will go better

Telkom's replyOfficial

27 Dec 2016, 08:20

Good Day Theresho

Apologies for the delayed response to your complaint. We would like to investigate, however we require a bit more information. Please could you provide us with the complete order number and your id number to enable our team to assist you.

We would just like to mention, that in the event that there are is no spare adsl port capacity left in our exchange, its not as easy as just creating a port, we would need to upgrade the entire exchange. This will be at a huge financial cost to the company and our planners will firstly check the viability on doing so, as well as a return on investment, will also have an impact on the decision that gets made. This is determined by the amount of orders we have open on our system.

Regards

Hilary

Telkom Social Media Team

Best regards,

Telkom's reply27 Dec 2016, 08:20

Official

Good Day Theresho

Apologies for the delayed response to your complaint. We would like to investigate, however we require a bit more information. Please could you provide us with the complete order number and your id number to enable our team to assist you.

We would just like to mention, that in the event that there are is no spare adsl port capacity left in our exchange, its not as easy as just creating a port, we would need to upgrade the entire exchange. This will be at a huge financial cost to the company and our planners will firstly check the viability on doing so, as well as a return on investment, will also have an impact on the decision that gets made. This is determined by the amount of orders we have open on our system.

Regards

Hilary

Telkom Social Media Team

Best regards,

's updateReviewer Update

27 Dec 2016, 10:02

Order no is ********** A

ID no is ********** 782088

Hi Hillary,

As previously explained I had a port that was working the only reason the port was taken away from me is because your technicians advised -

Firstly that the adsl line would not be replaced, subsequently it was

Secondly that the only solution to get internet connection would be through wireless line, however no one at Telkom bother to research if they is any space on that substation. I have been on that waiting list since October.

Its all good and well that you guys want to do feasibility studies and research now, however it was your lack of reaserach in the beginning that got me here. I do not feel I should be further prejudiced by your lack of capacity.
Perhaps think about returning my all port as that should have never been allocated to anyone else

's update27 Dec 2016, 10:02

Reviewer Update

Order no is ********** A

ID no is ********** 782088

Hi Hillary,

As previously explained I had a port that was working the only reason the port was taken away from me is because your technicians advised -

Firstly that the adsl line would not be replaced, subsequently it was

Secondly that the only solution to get internet connection would be through wireless line, however no one at Telkom bother to research if they is any space on that substation. I have been on that waiting list since October.

Its all good and well that you guys want to do feasibility studies and research now, however it was your lack of reaserach in the beginning that got me here. I do not feel I should be further prejudiced by your lack of capacity.
Perhaps think about returning my all port as that should have never been allocated to anyone else

's updateReviewer Update

30 Dec 2016, 14:04

Hi please can I get an update

's update30 Dec 2016, 14:04

Reviewer Update

Hi please can I get an update

's updateReviewer Update

06 Jan 2017, 13:11

Hello any chance anyone can tell me what's happening?

's update06 Jan 2017, 13:11

Reviewer Update

Hello any chance anyone can tell me what's happening?