Helkom's recent substandard customer service

Unfortunately my recent experience encounters with Telkom have been rather unpleasant and I have found myself unfairly venting out my frustrations on their call centre agents, whereas my frustrations should be directed to telkom senior management, the people responsible for the poor strategic and technical direction that Telkom has taken in recent years. When I joined telkom almost fours ago during the time where they were rebranding their business unit from 8a to Telkom Mobile, the customer service at that point in time was second to non, their ability to listen and respond to appropriately was what kept me contracted to them. Now fast forward to what the service is currently ie pathetic, if I am being generous and I wish to qualify this with two brief accounts of those encounters I referred to earlier: 1. Intergrated sim card: this service was is linked to my adsl line and I ought have received usage of in April 2018 but to date I am seating with sim crda that should have been activated at the store but there are not. The said part about it all is that they is a time lag between activation at the store and when the card is ready for use, so each time I pay R35 for these sim cards I leave the store with nothing but an empty promise that the sim card will wokr but it never does work, and what is even more frustrating is that the call centre agents cannot assist with the query and all they can do is to refer customers back to the people who have a proven track record of incompetence. So where to from here......do I repeat the cycle of insanity???? 2 . So I decided to get my girlfriend a phone as a Christmas present but telkom being telkom decided to make a mess again with sim activation. So the problem is that the number that is linked to my account is not the same at the one on the sim card they gave, that number I have learnt from their call centre agent that it belongs to someone else, and there's no service value like freeme that comes with it.

As I rap up my review on telkom, I will sadly continue to pay for two service that I am not getting. The reason why I have decided to use this platform is because on both issues they have refused to give me a case number so that I can be able to follow up or escalate the the matter to the regulator. There is absolutely no recourse and accountability hence why I still believe that for as long at there is no negative consequences for those customer consultants at store they will continue to give us substandard customer service.....we need to be able to rate the store service like we rate call centre agents