1 reviews | Active since Apr 2012
Helkoms non Existent service
<p>upgraded to 4mb adsl line two weeks ago. line syncs at 10m but cannot get more than 5m speeds. two calls logged and closed and 1 technician came out only to advise the problem is at the exhange, 15 calls later, problem still not resolved and no one can advise me where the fault is or who is attending to it. Held on for 20 for a Team Leader before call dropped. cant say its shocking, this is the reason i wanted to leave in the first place but decided to give them another chance and upgrade ,silly me. escalation ***</p>
technician came out on Monday and left advising I would be contacted. line ran at 8.8mb for the day and back to 5.1 and Tuesday. recieved sms case closed. responded late to sms as I was out of province and recieved no reply. can this be escalated and resolved please. I also expectopic to be credited for the period that I am paying for a 10m service and receiving 4m.
technician came out on Monday and left advising I would be contacted. line ran at 8.8mb for the day and back to 5.1 and Tuesday. recieved sms case closed. responded late to sms as I was out of province and recieved no reply. can this be escalated and resolved please. I also expectopic to be credited for the period that I am paying for a 10m service and receiving 4m.
One entire week gone by and my problem is not resolved and I still haven't recieved feedback from the useless social media team. So much for service.
One entire week gone by and my problem is not resolved and I still haven't recieved feedback from the useless social media team. So much for service.
Your Reference: AI ********** - still waiting for some assistance. Your promise of feedback?? My problem is still not resolved
Your Reference: AI ********** - still waiting for some assistance. Your promise of feedback?? My problem is still not resolved