Helkom, you have reached a new low....

I have recently signed up for fibre in my suburb, been trying to cancel my ADSL line with Helkom for weeks, apparently it can only be cancelled via their online portal, on the online portal i am supposed to add my services i have, and request cancellation for services i want to discontinue. Problem is, when i try and add my services, it says unable to load services, or cannot link service to profile, call customer care line.....and if anyone knows about calling Helkom customer care, you will know what a nightmare that is, the consultants dont have a clue what is going on. Worst part is, i am trying to upgrade from one Helkom product to a better, more expensive Helkom product. but these *****s dont seem to understand that. 4 1/2 hours on the phone, 9 different consultants, 3 different departments, and still no end in sight. So here is a solution for you. As of the this week, i will block the debit order on my account, contact me and ask me why.