Helkom the saga continues

Dear Helkom I want to tell you to go tighten yourself around a pivot point, but I fear you might mess that up too.

I try to cancel a internet line and you cancel our phone line instead. We upgrade to fiber and the router you supply doesn't work due to undeclared firmware upgrades, so we have to replace that too.

We upgrade to uncapped and our line has been down for 2 days now with the bottle neck being somewhere in the apparent 3 steps required to upgrade.

Do you get a kick out of not providing the service promised? Is there some sort of endorphin release when you get to read a bad review on here? Should I resort to calming my nerves the way I usually do by just trying to retweet anything negative from the past 6 months with the hope that somewhere someone tries to make a difference?

Thanks for keeping life interesting. Without you everything would be just too predictable!