Helkom / Telkom Lies - They have refused to fix my line due to laziness

<p>I reported my line fault to Helkom on the 19th August 2016.</p> <p>Each time i called they said no technician is assigned</p> <p>On the 29th august they assigned a technician and the issuse was escalated to a Mr van Niekerk</p> <p>According to their own staff they said the issue will be resolved by 03 Sept 2016, this was promised on the 29th August 2016.</p> <p>Each time I call the callcentre of frustration they give me a different story when I ask for a supervisor for escalation they put my call on hold.</p> <p>I think Helkom is gone mad, they dont have any procedure, their management are lame ducks and need to be replaced.</p> <p> </p> <p>I just need my line fixed and Helkom to refund me for loss of service.</p> <p> </p> <p>In addition I want them to have a clear procedure on there webiste and a different number for escalations and compliants with prompt dates of delivery and service.</p> <p> </p> <p>If they cant provide this service then the managment must admit they are useless</p>