Helkom strikes again

<p>From February to May this year I had a problem with my Telkom line and ADSL- the internet and the phone line would sporadically drop out. This got to the point of never being able to do anything on the internet because it kept dropping and I wanted to throw my laptop out the window. Needless to say this is frustrating and, when you work at home like I do, actually costs you money. Despite many phone calls and emails I had one technician visit my house during this period to see if anything was wrong and he didn't even check the line outside. Needless to say he didn't find a problem and he told me I must call them at the moment there was a problem (given that the line would drop out for 5 mins then work again you can see the impossibility of them arriving when it was actually not working). I eventually transferred my ADSL to my internet provider who managed to get a Telkom technician out in three days. This guy actually looked outside, said the connection was bad and fixed it within 10 minutes. It only took three months to sort out the problem. In the meantime I spent R3500 paying telkom and web provider fees for a line and internet that didn't work most of the time, as well as data charges on my cellphone, which was the only way I was keeping in business. Telkom has refunded me some of their fees for the line and ADSL (not even the full amount for the period involved) and hasn't even bothered to respond to my emailed complaint. </p> <p> </p> <p>I can't wait for fibre in my neighbourhood. Avoid Telkom at all costs.</p>