Helkom's complete disregard to client's

So I reported a fault on my telkom line in May 2014, again in March 2015 (same problem, unresolved) regarding extremely slow slow internet (53ARK040314). My ISP has escalated the matter with telkom numerous times. I have contacted telkom numerous times (apart from holding on for hours on end, numerous emails has been sent as well). Telkom, who is above all citizens of this country, feels that servicing or even responding to their clients is too much work and effort, and as a result no one has bothered to reply, not even to say they do not want to help.<br> I wrote a complaint on Hello Peter on 29 April 2015, to which I got a response for the first time. A reference number was given (SM107177) and the Telkom Social Meadia Team wanted to assure me that the matter will be escalated. Today's date is the 25th of August, with no response in any way, shape or form has come from telkom.<br> <br> It is very clear that they do not give a **** about their clients, the only solution I can see is to remove all of telkom's hardware from my property....all the way to the connection box on the street.