HELKOM rules!

HELKOM RULES! This is not the first time I take to writing about the shocking service from Telkom ON THE SAME ISSUE. On 3.1.2017 I received an email from Telkom acknowledging receipt for my online application to cancel my fixed line customer contract and services for ********** . It also promised that I’d be contacted within 21 days to finalise. To date. No call. I did follow up in store and via the call centre to ensure cancelation as I was leaving South Africa for several months. On 17.3.2017 I emailed Ashley Gordon expressing concern and attached a copy of the handwritten completed form that I handed in at Vincent Park branch on 1.3.2017. Two emails to him went unanswered. I left SA and was still getting emailed accounts. I returned to after 9 months abroad SA and was informed by Hemingways staff that request to cancel was only effected 11 months later in Feb 2018 and that there was a huge backlog. Matter resolved I was told…or so I thought. On 8.8.2018 I got a call from Vincent Maduna informing me that (1) I’ve been handed over to attorneys by Telkom and (2) what to pay monthly to settle my alleged debt. Telkom attorneys cannot tell me how it informed me of being handed over for a fully paid up account and for paper work completed multiple times and within the prescribed period set by Telkom itself.. What MORE must a client do to get half decent service from TELKOM? You are wasting resources through your inefficiency. Paying attorneys for no good reason. WHY DO I NOW HAVE TO PROVE to YOUR attorneys that I did what I needed to do....and I now have a negative record at credit bureaus. PS: When I vented about this matter previously you promised that someone would contact me. I am still waiting for that call. Frightful incompetence. Shame on you Telkom.