#Helkom - phone my!!

Why does it seem that #Helkom does not give a flying F@#$!! about me. Yep, requested an upgrade 0n the 21/09/15 and today, 12 days later nothing happened.<br> So what did I do to help speed up the process?<br> - Started with the dreaded 10210 number, Called every single day (holding for +- 30-1hour +) <br> - Sorry we cannot help...obviously why did I even bother<br> - Send post on Facebook, Well at least the responded. But that's about it<br> - Used Twitter, Again...they responded but that's about it<br> So I had an ADSL line and due to cable theft Telkom decided that they will no longer replace the copper (My Problem?...NO!!!)<br> I was forced to take the bull **** FIXED line lookalike your MOTHER!!<br> That took about 8 months to happen but eventually did...(HOORAY!!! NOOOTTT!!!)<br> Now I am stuck with 10GB day and 10GB night (This is the MAX on the Fixed line lookalike your mother!!!) As per some agent on the 10210 call centre & for some you can go up to 100GB....Late April's fool joke #Helkom is playing on me???<br> So it's a very simple request, Can I upgrade? Can I not upgrade? Just call me<br> Please make sure the agent calling me can count till 100 and knows how to spell his/her name<br>