1 reviews | Active since Aug 2011

11 Aug 2018, 16:12

Helkom overcharge

We had an account with telkom.It was cancelled on 15/3/18 ref nr ********** 26A Line was closed on 21/3/18.Another debit order went off beginning of April after lady said Telkom will actually owe us money.Another bill was sent beginning of May.Now my husband,Ian Freeman,ID ********** 062082 got an sms from VVM debt collectors that he should pay and amount of R900!!!!Our telkom account was cancelled.What the hec!!!!Please advise Helkom!And please rectify.If you blacklist my husband,I will sue you for slander and whatever inconvenience you have put us through!my husband’s number ********** 323

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Replies (1)
Telkom
Telkom's reply16 Aug 2018, 12:50
Official

Good day Liezel,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing team.
Your reference number for this query is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,