Helkom living up to the rumors

<p>Good day people of the internet</p> <p> </p> <p>Today I want to share with you the road I have walked with this horrible company and their horrible customer service. First of I want to say that I don't live on a farm or any place that is in the middel of no where. </p> <p> </p> <p>I descided that I want Axxess as my ISP which was not a bad decision up untill I had to install my line through Telkom. At first it was an easy job I waited two weeks for the technitian to install the line and then afterwards waited another two weeks to switch my line to ADSL. A month in total.</p> <p>Great I have internet, made use of it that night and the next morning my internet is down. No worries, I gave Axxess a call which in return provided great customer service and was truly amazed but then I had to call Telkom. They told me my line is deffective and they need to log a tech to come and have a look. A week passed with not internet and I decided to ring these guys again and according to their system the issue was resolved. I kept my cool since it is not the operators fault that the ticket is closed and it won't help I lose my temper so the agent logged a new ticket meaning the clock reseted.</p> <p>After a week I called again since no one returned. Yet again they closed the ticket telling me that the issue is resolved and I realize how the system works. They test the line, if it works at that pint then they mark the ticket as resolved. I told the agent to send out a tech even if the line looks like its working. I after another week I called and yes you guessed it the dam ticket was resolved again and I lost my sh*t, after me and the agent exchanged some french we came to a conclusion that this dam ticket wont be resolved unless a tech is sent out and two days on a Sunday afternoon the tech finally arrived. </p> <p> </p> <p>What happend was my Neighbor desided to get a line at the same day I wanted one. The tech that did the instalation pulled in one line for the two of us to share a line. Lazy ****** but the story does not end here. The problem is fixed, my line works but I still do not have internet which is expected because I asked Axxess to put everything on hold because I am paying for a service which I could not make use of. The following day I called Axxess to let them know everything is resolved and they can activate my line again. Two days sir and you should be up and running. Not the case</p> <p> </p> <p>Telkom decided ***** me and completely removed ADSL from my line. Guess who is waiting another fricking two weeks for Telkom to change my line to ADSL again. Yes, me. </p> <p> </p> <p>Do your self a favour. Stay away from that cancer called Telkom. Go to Neotol or some other solution but forget getting ADSL or FIBER or any other Telkom product. The customer service is horrible the intsalation process is horrible everything is just horrible. Just stay away unless you are keen on having a vine grow on your forehead for two months and love wasting airtime. </p> <p> </p> <p>Thank you Helkom you piece of sh*t. </p>