Helkom line move taking forever

<p>Why is it that every experience with Telkom just keeps getting worse!</p> <p>I recently moved to a new place and called Telkom sometime in November 2016 requesting my existing telephone line to be moved to my new residence. I was told that a technician will come out on the 6th of December to complete the line move. I was pleasantly surprised when the technician actually came out on the 6th. He proceeded with his technical evaluation, etc. and informed me that there seems to be a fault on the line, he’s going to the exchange to have a look and will get back to me. It is now the 4th of January 2017 and I’m still waiting for this technician to return! There has been no communication from Helkom informing me as to what the problem is and how long it will take to restore. I have a home business that is currently on hold due to this inconvenience from Telkom.</p>