LT
Loren T

1 reviews | Active since Nov 2016

17 Nov 2016, 16:32

Helkom is their worthy name

<p>I am from the UK but live here part time. In all 3 houses I have lived in our internet has gone on and off, speeds up and down almost continuously over 6 month periods. We call, report a fault (their online and SMS system were both down), they possibly fix things for an hour or 2 and it goes down again. I seem to spend half my life calling Telkom, logging faults, getting them fixed, the net going down again. I am utterly astonished that this monopoly is allowed to exist as an organisation. They are utterly *********** and I have had better internet in Nigeria, Ghana, Kenya and Tanzania than South Africa which is embarrassing really, I work from home and this has serious implications on my work. Sort it out Helkom, there's a reason people call you this.</p>

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Replies (3)
LT
Loren T's update18 Nov 2016, 16:12
Reviewer Update

The internet has gone down again three times today. I'm on my mobile data again. Grrrrr.

LT
Loren T's update21 Nov 2016, 14:19
Reviewer Update

Great, so the line was fixed for approximately 1 hour once they logged this fault. The line is now completely down again. This happens at least 3 times a day. What the hell is wrong with you Helkom, this is getting to be beyond a joke. I'm writing this from mobile data as our net is completely off again. I work from home, I cannot operate like this.

LT
Loren T's update21 Nov 2016, 14:34
Reviewer Update

ps I am unable to log a fault on your line as apparently I've logged one already but I need to change the problem from line intermittent to line not working at all AGAIN for the FIFTEENTH day in a row.