HELKOM

I requested an upgrade online on the 25th May 2020. I have been into the store, they do not have stock. I have sent multiple requests for a consultant to call me back on the Chat and Call Back Service. I spent 50 mins on hold yesterday calling 180 to be told it was the incorrect number. The deal that ordered online no longer exists.

This morning I was on hold for 20 mins before a consultant answered on 10213 and then he put the phone down on me.

I have spent 48mins this afternoon on hold to be told that I cannot upgrade me and change my package this can only be done in store. I cannot get hold of the store to find out if they have devices in stock because the Direct Lines do not go through to the store.

This is really frustrating and pathetic service.

How do these guys actually manage to run a business