Helkom can't even find their own backsides

Absolutely abysmal service.

A few months ago we where notified that Telkom would be switching us over from our conventional landline to a cordless (or wifi) line. A few days ago the device was delivered to us, about half a year late. But thats not the best part, After setting up the line we discover another thing - The simcard they gave us doesnt even work!. Not only that, but our old phones are now useless because those lines are disconnected.

We where never asked whether we wanted our lined disconnected, we where never consulted about any of this at all. and now we're losing business by the hour because none of our regular clients can contact us. Apparently it will take them at least 48 hours to activate our sim card, even though it should already have been activated. I cant help but wonder what essential services like the police and the fire brigade will do when they too are forced to "upgade" to this new line. Judging by what happened todaythe Telkom customer care staff have been upgraded already

Because trust me, calling customer support gets the regular sort of response, which is to say none at all. Were left on the lines for minutes sometimes, told to give the same details to different people again and again, all the while its plainly obvious that no one there has a clue whats going on. We have never been behind on a payment, we have never given Telkom difficulty in any way, but it sure doesn't feel like it.

If Telkom was a private firm we'd take them to the commercial court, but since they are technically part of the state the best we can do is shrug. Shame, if Telkom ran hospitals none of us would be alive.