1 reviews | Active since Dec 2016
Helkom again
<p> <span style="color: #555555; background-color: #ffffff;">I haven't had the internet for almost five months. The service at Telkom has been atrocious as usual. This started when I logged a complaint to report a landline telephone with no dial tone. I was unable to make or or receive phone calls but I could use the internet through an ADSL service. A " technition" came to my house and after inspection and maybe to exact his revenge during the Telkom strike decided to disconnect all my services. Before he came I couldn't use the telephone but at least I had the internet after he left I had neither. For months afterwards I tried to get someone to come back and fix the " faulty cables" which were reported to be the problem. When someone from telkom finally came they told me the cables were too expensive to be fixed and WON'T be fixed because telkom was phasing out landlines and cable connections for wireless services. Under wireless I would have to buy data which I considered a downgrade because with the landline and ADSL I had uncapped unlimited internet use which was cheaper than any data package offered for wireless services. I tried that but the wireless sub station was too far away from my house. The irritating part is that the ball was already rolling when I was told the wireless service would not work for me and my situation. Telkom had disconnected my landline and switched my number to a wireless telephone. That disconnection from landline to wireless only took about three days. Switching back to landline after telkom decided a cheaper cable solution was after all the best solution , would take MONTHS. I had to apply and wait for a month and a half to reconnect to landline. I'm still waiting and nothing has happened. Still no landline ! Still no internet ! Still no help from Helkom.</span></p>
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Moenieb.
Telkom Social Media Team
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Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
