HELKOM!!!!

<p>Worst service ever</p> <p>I requested for a data line installation online but did not receive any feedback yet since the 10th February. the telkom chat and call back feuture doesn't work either. not even a customer yet and allready struggling</p> <p><br />Feb 21, 2017<br />1 week ago<br />Official private business reply:<br />Hi Gogga86,</p> <p>Thank you for making contact with us</p> <p>This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.</p> <p>We really do apologize for any inconvenience caused to you.</p> <p>Your reference number is: AI **********</p> <p>Regards<br />Launa <br />Telkom Social Media Team</p> <p><br />Feb 21, 2017<br />1 week ago<br />Gogga86:<br />Is there any of your enquiry channels that works? Not even the phones is being answered! I need a answer urgently.</p> <p><br />Feb 21, 2017<br />1 week ago<br />Gogga86:<br />Eventually somebody greeted me on the chat and thats it. Doesnt answer my question. Just leave me hanging like that and left. Pathetic service</p> <p><br />Feb 23, 2017<br />1 week ago<br />Gogga86:<br />Yesterday somebody called me about my complaint and she took all my details to request line installation again. Just called again to find out whats going on because didn't recieve sms or anything and they tell me I'm not even on the sysytem. Did the installation request again. Finally got ref: ********** 68.</p> <p><br />Mar 3, 2017<br />4 seconds ago<br />Gogga86:<br />Technician should have came out yesterday and didnt. im fed up with your poor service. ref: ********** 68</p> <p><br />Mar 3, 2017<br />2 days ago<br />Official private business reply:<br />Good day.</p> <p>Sorry for the delay and inconvenience caused. Our team will urgently look into this matter and will advise.</p> <p>Thank you.</p> <p>Regards,<br />Moenieb.<br />Telkom Social Media Team.</p> <p><br />Mar 6, 2017<br />3 seconds ago<br />Gogga86:<br />Few days later and still nobody contacted me for installation</p> <p><br />Mar 6, 2017<br />1 day ago<br />Official private business reply:<br />Hi Gogga86,</p> <p>Thank you for making contact with us</p> <p>This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.</p> <p>We really do apologize for any inconvenience caused to you.</p> <p>Your reference number is: AI **********</p> <p>Regards<br />Launa <br />Telkom Social Media Team</p> <p><br />Mar 7, 2017<br />4 seconds ago<br />Gogga86:<br />Still did not recieve feedback or a call from technician</p> <p><br />Mar 8, 2017<br />1 week ago<br />Official private business reply:<br />Hello Gogga86</p> <p>We sorry for the inconvenience caused.</p> <p>Your query has been escalated to management for further assistance.</p> <p>Regards</p> <p>Noleen</p> <p>Telkom Social Media Team.</p> <p><br />Mar 17, 2017<br />4 seconds ago<br />Gogga86:<br />Good Day</p> <p> </p> <p>With regards to your Hello Peter complaint your installation is booked for the 17.03.17 between 07:30 and 16:00.</p> <p> </p> <p>Should you require further assistance please respond to the email.</p> <p> </p> <p>Thanks</p> <p>Zulfah</p> <p>Specialist: Social Media</p> <p>Tel: 081 180 /10210</p> <p> </p> <p> </p> <p>Ok so the 17th past and still nothing? This is the worst company I have ever dealt with. If I gave this type op service to my customers I would have been fired a long time ago.</p> <p><br />Mar 20, 2017<br />6 hours ago<br />Official private business reply:<br />Good Day</p> <p>Please accept our apologies for the inconvenienced caused.</p> <p>We have liaised with our installation team and they have confirmed there was a cable problem in the area that has now been fixed, The order has been rescheduled for the 22nd. </p> <p>Kind Regards</p> <p>Telkom Social Media Team</p> <p>Bronwyn </p> <p> </p> <p><br />Mar 20, 2017<br />4 seconds ago<br />Gogga86:<br />Pathetic. the cable fault was on the 2nd. How can you move appointment from 2nd to 22nd to 17th and then back to 22nd?</p>