MM
Mzwandile M

1 reviews | Active since May 2016

01 Mar 2017, 16:02

Helkom

<p>I am so frustrated with telkom. They blocked my line because of their mistakes. The billed me more money on the account that was capped. I reversed the debit order because the money was not according to the agreed contract. I ended up paying the account. They dont want to open my line. Why am I paying for the useless service from telkom. Please open my line or cancel my contract if you cant open my line</p> <p> </p> <p>Very frustrated</p>

0
Replies (3)
Telkom
Telkom's reply02 Mar 2017, 10:01
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Kindly send us a private message with your ID number and service number.
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

MM
Mzwandile M's update03 Mar 2017, 10:42
Reviewer Update

My line is still locked. I paid all your money. This is a bad service. I regret why I took this contract. Your service is pathetic.

Telkom
Telkom's reply14 Mar 2017, 15:02
Official

Hi Mzwandile ,

kindly be advised that your account is updated and all numbers have been activated.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,