HELKOM!!!!

A couple of months ago i found myself coming to Telkom for wireless internet. I have a B315 router and an LTE contract. From the day i connected my router it connected to 3g and I got full bars on my router but the bandwidth speeds were unusable during the day(due to too many customers connecting to the same overloaded tower). I invested in a network booster that managed to get me one bar of LTE coverage in an area with no LTE and that gave me usable download speed of 2mbps during the day and i was able to do my basic work functions. And this setup worked for me, and after 3 months of launching a complaint...the techs that were sent out by Telkom confirmed that our 3g was unusable during the day. Long story short, 2 weeks later i receive a call from Telkom telling me that the area will get another tower in 12 months maybe. But hey I had a short term solution that worked for me.

But since last week this suddenly stopped working. All of a sudden there is alot of LTE signal; I am now getting 3 to 4 bars without the help of my signal booster. And with that you would expect amazing speeds, I sadly have the opposite now; I am constantly getting not more than 0.5mbps of download speed and even stranger the upload speeds are way higher....averaging from 3 to 5mbps. Isn't this supposed to be the other way round? I have tried every imaginable setting to resolve this on my router, including resetting it to factory defaults but nothing has helped. Why do we have to suffer so much to get some decent service that we actually pay for? Are we getting a 2nd rate service because we live in a township(Soshanguve)?Is township money less important to Telkom?Is this capped 0.4mpbs intentionally done by Telkom?Can some please fix this, its some dummy or dummies who work for Telkom who messed a tower that we are connecting to; and how much of a priority is this to Telkom? Already logged a call with them last week already and they claim a 72 hour turnaround time and I am still waiting with no answers and I am going to lose it if some clueless "technician" calls me and tells me to reset my router(done it and no change at all).

PLEASE DO NOT MAKE US BEG TO RECEIVE A SERVICE THAT WE ARE PAYING SO MUCH FOR ALREADY. THIS IS A UNIVERSITY COMMUNITY, FULL OF STUDENTS AND INTERNET CAFES WHO ACTUALLY RELY ON INTERNET; TOWNSHIP OR NOT, CAN OUR QUERY PLEASE BE RESOLVED URGENTLY.