HELKOM 10.0

Telkom has once again decided to lose its mind. Fist I pay my account via EFT every month. As I am experiencing difficulties due to being retrenched my payments are not always on their prescribed date but they do get paid. After making payment Telkom decides to try debit a dormant account which they have been instructed on numerous occasions not to debit. They then charge me R200 plus for returned debits on an account that is up to date. They then suspend my account even though there is a dispute open on the account which they ignore for two weeks. Eventually after getting through to the 081180 number which was offline for a week they tell me the account is in good order and don't know why it is suspended. I ask them to re-connect it and I am told it takes 6 hours for their antiquated system to re-connect me. This entire experience has cost me an additional R300 over and above the amount I owed due to their time wasting. Telkom- you are the largest ICT company in SA - how can you be so far behind in the ICT industry. Please can you activate my @$#%ing service and pay me back my @#$%ing money or should I log a case of ***** against you.