HELKOM

Poor service & miscommunication with *********** staff.<br> <br> I have a list of staff/ management, each with a different version.<br> <br> Do they attend the same workshops? <br> <br> I asked for one service to be disconnected and in turn i get my whole subscription cancelled and yet each agent has a different explanation.<br> I was told my request today will take only an hour then my line will be re-activated but sadly still waiting....and nothing.<br> <br> Today is the busiest as its month-end and require the requested Telkom service.<br> <br> On various calls this morning these following names I had spoken to and when i mentioned any previous agent name they say no such person works there, or they on the road, on lunch or they do not exist!!!!<br> <br> <br> How can anyone get assistance... They surely do HELKOM proud.<br> <br> <br> <br> Names as follows:<br> Fusi- Cancellations Dept (Needs to go back to training)<br> Bennet Mohale- Billing Dept (require communication skills)<br> Atima- Retention Dept (Imaginary service rendered)<br> Ya- eesh- Technical Dept (Average service)<br> Yazied (Floor Supervisor) Technical Dept (Very unprofessional did not treat me with adequate customer service, Sarcastic and Attitude problem- a positive HELKOM role model)