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Lisa D

1 reviews | Active since Oct 2017

31 Oct 2017, 12:17

Held to ransom by Telkom

Telkom: why are you STILL billing me for a device ( Smartinternet 5GB) that I was sold under extremely false pretences (i.e **** to over the phone as I was told it was fibre and 30GB and it was neither), received two of when I ordered one (being billed for BOTH) , have NEVER used and have tried to cancel since July 17th? My repeated attempts to email through cancellation forms, visiting the store to check the status and sending Facebook messages have all been in vain. Sort it out with immediate effect please. Billing someone for an additional device that they never wanted, nor ordered, is dishonest and *******. I sent my first cancellation form on 17th July 2017 and would like to cancel ALL the devices stated. I await your prompt response in this matter.

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Replies (1)
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Lisa D's update02 Nov 2017, 12:30
Reviewer Update
Many thanks for your reply. Someone from Telkom did call me and I first received a message stating that my query will be attended to and then the following sms later: "Your case no ********** 8 is resolved." Please note that I received the SAME message on 19th September 2017 and yet nothing was resolved as I was STILL billed at the end of the month for both devices. Please do not waste my time with messages that mean nothing, I would like this sorted out permanently with immediate effect.