PK
Pete K
1 reviews | Active since Nov 2009
17 Feb 2016, 08:41
Held ransom - can't cancel my Telkom Line
I have submitted... and resubmitted about 5 times a request to cancel my Telkom line. I started this process on 15 Jan 2016. Their SLA says that an agent will contact me within 72 hours to confirm the cancellation. I am still waiting. When calling today (17 Feb), the agent confirmed that my line is active and nothing is in the system regarding my cancellation request.
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Telkom's replyOfficial
17 Feb 2016, 08:55Hello pkropman,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201791
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201791
Regards
Luleka
Telkom Social Media Team
Telkom's reply17 Feb 2016, 08:55
Official
Hello pkropman,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201791
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201791
Regards
Luleka
Telkom Social Media Team