HELD HOSTAGE BY TELKOM COLLECTIONS DEPARTMENT

I am not sure how many times i have to repeat the same story to Telkom Call Center Consultants. I hope i am not going to have to explain myself to them or anyone in Telkom again. So here is my story, should anyone not be clear on the events.

My account with Telkom was opened in July 2019, at the time i was using an FNB account which Telkom rightfully debited me from. In October i changed banks and moved to ABSA, a fact i timeously made Telkom aware of, that they should not debit my FNB account. My debit order for November and December went of correctly from my ABSA account, however, for some reason in January 2020 Telkom debited me from the FNB account i instructed them to stop debiting me from.

Unbeknownst to me, money stood laying in waiting in my ABSA account for the debit, until i received an sms advising me that my account is in arrears due to a rejected debit order. I made almost 10 calls to Telkom with the exclusion of 2 consultants who were very helpful, i am sorry i don't remember their names but one i think Lindani and Tshepo were their names, the rest were imposing their delightful knowledge of their internal policy, instead of hearing my concerns. I am a QC Manager by profession, policy is set for a set number of fixed scenarios, my situation is not a round of the mill situation. SO DO NOT READ A SCRIPT TO ME SINCE YOUR SCRIPT DOES NOT CATER FOR MY SITUATION.

I asked one of the consultants if the can submit a new debit order to collect this invoiced amount of R1133.49 from the correct account, she told me that it is not possible however i would need to make a payment directly through the Telkom Internet Portal, which i gracefully did. To my dismay the very next day 14th February 2020 (Valentines day), i get a message from my ABSA Telkom debit order returned for R3250.29, HOW??? I called Telkom again to find out what in the HELL is going on. I was told that the debit order is coming from the collection department and (wait for it....) they the collections department were not aware of the payment i made, the very same payment i made as per instruction from Telkom, through Telkom's portal. Get this, the amount is supposedly inclusive of end February instalment. Why am i now being debited for an amount that is not even due yet??? How does that make sense??? I was told that the collections will keep trying to debit that amount until the debit is successful and they cannot stop them or tell them that the money was paid.

The reality of the situation is that: -Telkom debited me from the wrong account when money was laying in the right account that they chose to not debit me from. -Telkom decided to change my banking details -Telkom decided to handover my account to their collections department, despite me having paid the amount owed or outstanding -Telkom CANNOT recall the account from collections or instruct them to stop sending debit orders to my account every second day. Despite it being INTERNAL POLICY to send the account to collections. I didn't default, they decided not to debit the right account. So how is it that i am the one affected?

Yesterday i made another payment (additional payment) via this portal because i had came into some money and made a payment of a R1000 just to cushion myself for the end February debit order. Again today i woke up to a debit order for R3 048.08, for GOD's sake what the Hell is this for??????????? Could some body with a few brain cells to rub together please explain this because my dumb self cannot make any sense of this.

At this point i honestly don't care how all this started i just need it fixed. I cannot utilize my account because my money may or not be debited ********ly by Telkom. I am literally held hostage by Telkom's above reproach collections department.

At this point i regret going into business with Telkom. Despite the few good people i dealt with.