Held hostage by telkom

<p>I logged a call 1 month ago to move my landline from my previous house to my new house and ipgrade to faster internet. Rather simple request and one they must come across quite often one would think? first told to cancel the old and take out new. Did that. Follow up two weeks later. No cancellation received. Then found out no cancellation needed just move. Got ref ********** 13. Will take up to 21 days. Now one month later and several confirmation sms's but still Nothing. Phone sales department please. No luck. Felt like I'm being held hostage as nobody can help and no alternatives! </p>