'Held hostage by Telkom'

<p>I have had a contract with Telkom for two years now, it was to end in April and i was told to send an email to cancelations which i have in March, no body responded and the contract was not canceled. I received data and was charged further. I have sent the cancelation form twice to the general cancelations department, i have sent the form to three different agents who have said they would escalate the matter, i have now sent the email to a so called team leader who also still has not contacted me in this regard. I have asked all the agents where i can call to have this matter sorted and they have all told me that there is no section to call and that emails are the only contact i can have to this called cancelations section.</p> <p> </p> <p>They have already sent me data for June of which i have decided not to use at all, and when the 15th comes when they are suppose to debit my account i will merely reverse the debit order until maybe someone calls me to ask me why i have done so and maybe then someone will take me seriously and actually do their job. I will never take a contract with telkom and i will never suggest it to anyone else!!!!!!!!!!!!</p>