Hel-kom (Helkom Mobile)

On 02 March, 2018, i contacted the telkom call centre to find out when my contract expires. i was told it expires in April, and i need to fill out the cancellation form to ensure that i do not continue to receive data/minutes etc beyond the contract period.

i filled out the form and submitted it to ********** I did not receive any reply (not even a system generated reply to acknowledge receipt of my mail).

I walked into a telkom store to find out the progress of my cancellation and i was told that they cannot help me. I was told that i followed the correct process and my cancellation will be dealt with within the 20 days stipulated on the form .

after the 20 days i contacted the chat service to find out the progress. I was told the matter would be escalated for processing. (Whatever this means) - It in now 09 April and no one has even acknowledged receiving my cancellation forms.

So i'm tired of chasing Hel-kom, i will be blocking all future debit orders from my bank. I have also contacted the ombusman to help deal with your incompetence (Consumer goods & services Ombud ***)