Heita - Worse customer service EVER!

I have had my Heita contract for more than 4 year now, and only 2 weeks ago I received a call to upgrade my contract, which I accepted. Only to find out today when I went to the Branch in Alberton to get the Micro-sim, That no one there was willing to help me. All I received was bad attitude from the employees as well as Terence the Team manager! 1st they said I need to pay a fee of R35.00 for the micro-sim which I gladly agreed to pay. the service is disgusting as they claim they cannot help me, without my ID, they refused to accept my drivers license.<br> <br> I have asked to speak to a senior manager which they refused to give me their details and claims no one can help me????<br> <br> Is this the service you give all your customer?<br> <br> <br>