HEIGHT OF POOR CUSTOMER SERVICE

<p>On 28 April 2017 I made a payment through an ABSA ATM in the Glen shopping mall into the Telkom account with account number: ********** 598. The reference of this transaction was unfortunately not captured by the ATM, as a result of this, the payment was not allocated to my Telkom Mobile account. </p> <p> </p> <p>I recieved a message from Telkom saying that my cellphone number would be disconnected as a result of nonpayment of my account. When I saw this, I asked for a print out of my statement and noticed that a payment of R300, paid on the 28th of April was not reflecting. </p> <p> </p> <p>I went to ABSA to get a statement , this is the statement that I have forwarded to at least 5 consultants in the Telkom office. Further more, I forwarded the statement to their manager as well; Paul Maphuto. Until now, the payment has not been allocated to my account and I have been suspended from the network, even with the requested arrangement to pay the outstanding balance of R247,50 at a later stage. </p> <p> </p> <p>This is not how a customer of over 4 years should be treated. I therefore request that Telkom allocate the R300 to my account and that they allow me to make use of my number and make payment arrangement for the outstanding balance due.</p> <p> </p> <p>NB: The Printout from ABSA is attached </p> <p> </p> <p>Please refer to case numbers: ********** 3 and ********** 0</p>