Heartbreak start to new relationship.

I'm a lecturer with UP and do service training for students in state hospital. Work is heavily dependant on good internet service. I've an Telkom ADSL line since 2010. My ISP previously MWEB. Since 2013,line would go down every time it rains. It would be out for a couple days, but recently the period has lengthening. In Dec 2013 (after a heavy rain) ADSL line down for 1 week. MWEB always referred to TELKOM. Technician after weeks came, after line working again. He did not believe technical fault existed (old wiring/box wet after rain). Never got a rebate promised for downtime. Last week after the large storm, line down for 5 days again. Unable to get through call centre I did sms reporting, and escalated the problem, twice through website. No contact from Telkom thus far. Yesterday managed to change ISP to telkom 10 mbps (1hr wait 10210). Sales consultant could not answer basic questions about packacge. Called 3x now to get technical assistance (line slower than 4mbps), no luck, 1hr wait yest only to be cut off as connected. Today 1hr25min wait & had to disconnect (family responsibility). Very sad and heartbreaking - seems nobody @Telkom want to fix or care about service delivery.