Headache trying to migrate ADSL line to other provider

On 14 Jan 2019 I put in a request to have my ADSL line cancelled and migrated to Afrihost. After several sms's claiming that my query was being 'attended' to I phoned them on 4 Feb 2019 only to hear that no migration request had been received. OKAY. On 4 Feb 2019 I put in the migration request. They told me it would be in the holding pool by 5 Feb 2019. On 5 Feb I phoned the sales department on 10213 and they told me the line was not in the holding pool yet. On 6 Feb 2019 I phoned the sales department again and they spun the same story. On 7 Feb I phoned the sales department AGAIN and they told me the line was stuck or something. They escalated my request with the IT department.

PLEASE RELEASE MY ADSL LINE TO THE HOLDING POOL.

I have 3 reference numbers already and nobody has an answer as to what on earth is going on. How difficult can this be?