Head Office

My experience with Telkom has been absolutely shocking.<br> <br> In July we were contacted for an upgrade with the LTE service. It did not work and I spent three months trying to contact people at Telkom to get an answer. Eventually, after receiving no call backs/solutions, I went to the canal walk branch. <br> <br> They advised to cancel the contract as the service does not work in the area & I handed in the modem and sim card. We were then told I would receive a phone call in 5-7 working days, no call was received<br> <br> I have now phoned your call center at least 7 times. I can name several staff members who promised to get back to me, but did not.I have gone on your Facebook page, only to be told that there will be a follow up and feedback. I have been on Hello Peter, where you advised that you will phone and follow which you have not until Tuesday. However, I was in a meeting and was unable to take your call. No one bothered to phone again.<br> <br> I am now paying for a service that I do not receive. And this is clearly not a priority for anyone at Telkom. <br> <br> This is completely unacceptable and now have no choice but to go to the telecommunications ombudsman.