He actually laughed at me

on 12 feb 2016 I got home to find I had no telephone or internet lines. I logged a fault, expecting that it would be dealt with within a week (how lenient am I) the following Friday I called to follow up and was told that my fault was in hand with a technician and to allow 3 days for him to attend to it. On the tues I called again and was told to be patient as it was in hand with the technician, but I complained as it had been 10 days already. I was told there would b an escalation, that didn't happen, On the thurs I called again and actually got the escalation done and was told a tech would be out by fri, on Friday I was told to wait 3 days incl sat, today I called and was told to just wait as the tech said he would be out tomorrow, so I asked for a manger, I got Siya, the \manager\" who actually laughed at me when I was complaining about the bad service and asking to speak to the tech manager, and told me there's nothing they can do, there is a turn around time. EIGHTEEN days?????? How dare he laugh at me after 18 days??? Your attitude is terrible!! I'm disgusted in telkom as a service provider that they can allow this kind of behavior from their staff. "