Havingood hell for over 5 months
<p>Hopefully this will solve the problems we are having. I'm November 2016 we cancelled adsl line and got fibre installed. "Helkom" telkom had a special for a 10mb uncapped fibre for R799.00 which we opted for. All good and we'll with that. The problem we have is they still have not cancelled the adsl line and we have been in to the offices several times and made phone calls still not cancelled. Also the new line thy charging us incorrectly each month. Please sort this 2 issues out as a matter of urgency. That is now if you are not as useless as the store staff and call centre agents.</p>
Hi donovan-dos-santos,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi donovan-dos-santos,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
6 days a have passed and still no phone call or resolution??????
6 days a have passed and still no phone call or resolution??????
To date we have not had any communication from Telkom. Absolutely shocking service from you guys
To date we have not had any communication from Telkom. Absolutely shocking service from you guys