Having endless problems with Telkom

<p>I have been with Telkom just over 4 months now and I regret moving over. My credit score has been messed up and my bank account history is wrecked because of Telkom. I have been given wrong info, been **** to by mangers and have over 6 cases opened trying to sort this mess up. I am now go to open a case with the consumer council and Oumbus man to sort this out. The last straw now is a sms stating my phone will be disconnected due to non payment. I have 4 contract with Telkom for my home business and I'm so sorry I ever decided to move.</p> <p>1. I was not told that I had to pay double on the devise and prorate only data as I only had "9" days before the end of the month. I went in and they reported it and it supposedly been corrected.</p> <p>2. I stated I will be paying EFT and the lady said fine as long it is paid before my debit date which them was the 30. I paid it on the 25th and they debited me anyways on the 30th again and it bounced giving me a bad score and bad bank credit history. This has happened ever since. I am them told it has to be paid in 3 days before debit date which I had, then it changes to 10 days before debit date so I changed my debit date to 15th and regardless they debited my account again which results in bad score and history again. Before I pay I check my statements, call in to the self help menu and actually call in to find the right amount and they all say the exact same figure and I pay it. One month I am in credit then suddenly I am behind in payment. I have R800 in the credit - now I am told I am R 786 outstanding. It makes no sense. I have been promised to an email explaining and I have nothing!!!</p> <p>3. I was **** to by a manger stating I have no choice by debit order as it's a new thing now that all EFT and all other method of payment is no longer available and I do not have a choice any longer. How can Telkom lie to customers like that.</p> <p>4. I have been on social media, called in numerous times and send in to Hello Peter and I am no better than day 1. When I called in I did have a lady who was floor manger explain to me and I do not agree with her as my statements and bank account does not correspond with what she said, before I could tell her we where cut off, and for me to try and get back to her is impossible. I am so frustrated.</p> <p>4. I want my credit score to be correct and my bank history statements to be corrected as I was told the wrong info and was debited numerous times when I actually paid in before the time. What Telkom is doing is wrong, having people who do not know what's happening and giving wrong info to customers then customers been penalised for their bad info. This is just wrong. </p>