Having endless problems with Telkom

<p>I have been with Telkom Mobile for just over 3 months now and I have had endless problems. I have said over and over again I want to pay EFT and I don't want my account to be debited. So for the first month it had to debited and then I did EFT as agreed on.</p> <p>Then I get a sms notifying that may account is in arrears and they will cut. I called in and they say payment has shown they don't know why and so it goes on and on to correct this.</p> <p>Then I had to move my debit day to 10 days from my EFT transfer so it will reflect. I asked over and over again for them to move it, Finally they do what I asked for in the first place.</p> <p>Then Friday 2 September2016 I get an sms again saying I have not paid when I have and they tried to take out of my account again. So now they are penalizing me R243.10 for their mistakes which I refuse to pay. How do they make customers pay for their mistakes???</p> <p>When I called in the call center I then get a guy who says he is some manager and tells me that there is a new rule that Telkom is not accepting any EFT or other forms of payment and only Debit is all what they will accept from now and it came from head office it's nothing they can do. I was so surprised and anger because I got no notice about the change!!! He said they don't have to notify me of any change they make. When I go in-store they say they don't know anything about the change. So this man **** to me. </p> <p>I am saying it again,</p> <p>1. I do not want my account to be debited and Telkom does not go into my account and try and debit when I have paid already.</p> <p>2. My debit order is on the 15th to make time for 10 day delay Telkom has. (I have asked over and over again for!!!)</p> <p>3. I am not playing a penalty of R243.10 for their mistakes!</p> <p>4. Train your staff not to lie and make up stories to cover their mistakes. Listen to the recordings on 3 September 2016 @ about 9:51 & 9:55 & 10:10. </p> <p>5. Train your staff to give correct info and to do what the customer asks for when wanting to have Debit date moved so they do not just go into their account!</p> <p>Now my credit score is *****ed because of Telkom's inefficiency in training their consultants and notifying their clients in any changes made.</p> <p>I am so annoyed Telkom. This is not company with scrupulous, having people in managerial persitions to lie to customers!</p>