kN
keshia N

1 reviews | Active since May 2016

18 May 2016, 13:41

Having a terrible time with my telkom bill and it is just getting worst with NO assistance from Telkom

<p>I am being overcharged for unpaid bills but i am not getting my bill either in the post or by post. I must call and get the bill emailed to me. by then i already have extra chages on it. It seems that i get a bill for april to pay but the bill for may comes out on the same date as i receive the april bill. I do not know what more to do as there is no assistance to fix it from telkoms side to correct this matter.</p>

0
Replies (2)
Telkom
Telkom's reply20 May 2016, 07:28
Official

Hello 12keshia

This response serves as confirmation that your query has been received.
Your reference number : SM235019
A consultant from our billing team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

kN
keshia N's update23 May 2016, 13:26
Reviewer Update
Hi, I did receive a reply today from OPS Specialist at Telkom. This person does not understand my problem. Please can somebody contact me so that I may explain. I cannot believe the response that I have receive.