Having a terrible experience with sales.

I called in to Telkom sales on 24/01/2020 to advise them that we moving from our current residence to a new place and that I need to perform a line move. Upon finding out that my new area has no fibre I was advised to cancel my fibre package. I know there is adsl in the area so I requested to apply for adsl. The lady I spoke to ran through the application and provided me with a reference number 438998 and also advised me that I would receive an sms by the Monday with an order number. On Monday I called through to follow up as I didn't receive any sms only to be told that someone will call me back. On Tuesday I was called back and told that I need to wait till the end of the week as Telkom had some system issues. On Friday 31/01/2020 I still didn't receive any sms and was told that the issue will be escalated. I called in today 03/02/2020 to find out what is being done about my order and was told by the consultant after she investigated that there is some information missing on my application. Things like my new address, next of kin, email address and cellphone number were all missing and yet I spelt out the address twice on the phone when I placed my order. Now I have to wait for the original consultant whom I spoke to to update my details in order for my order to be processed. If it wasn't for my wife needing the Telkom to Telkom call package I honestly wouldn't even waste my time with Telkom. This is not the first time I have experienced such terrible service. If we miss 1 payment, Telkom is quick to cut us off, when they need new sales it is quick for them to assist but the moment there is an issue then we have to jump through a million and 1 hoops just to get simple things done. TELKOM WAKE UP BECAUSE YOUR REVENUE COMES FROM YOUR CLIENTS! YOU NEED US MORE THE WE NEED YOU AS THERE ARE MANY ISPs OUT THERE NOW!