HAVING A TELKOM ACCOUNT IS A NIGHTMARE

I have 2 accounts with Telkom one for R1423 debit order date 25th and R549 debit orde date 31th/30th. Now there was an SMS sent 09/12/2024 that reads,"Dear Telkom customer, please note that your Debit order scheduled for the 31st of December for account number 50******* will be adjusted to the 23rd of December due to the Public Holidays. If you prefer to keep the 31st as debit order date, please reply with 1 to this message or dial 081180 should you have any queries. Regards Telkom". I didn't respond because I knew that I had money in my account that date. On the 23/12 Telkom debited both amounts R1423 and R549, both amounts were "sent" back on the same date with the reason "RTD NOT PROVIDED FOR". I didn't receive any SMS or call from TELKOM notifying me that the money reversed. 31/12 they took the R1423 . Fast forward to now when I got to the Telkom app now I'm owing close to 5k because apparently the R1423 is also not reflecting, but when I check for each account it's says last payment received 31/12 for both accounts. But I'm owing them. Went to Telkom Gateway, they didn't help at all. They didn't know what they talking about. When I'm calling the Customer care number they say I only owe R700. I'm so ****ed and confused.