Haven't heard back?

Hi guys,<br> <br> I recently took out a data package with the free router. I requested that my documents be sent immediately to my email address supp**** in order to read through the T's & C's as I had a 6 day cooling off period in which to cancel. The document never arrived and now my cooling off period has expired, which I'm fairly certain goes against the CPA. I have sent 2 mails and have been holding on for over 15 minutes just to get through to ask a simple question. Could someone please contact me? All I have is a few questions - I didn't expect this service delivery to be so delayed!!!! A little concerned about the fact that I have selected you as a service provider now and quite frankly, I would like to cancel and don't feel I should face any charges. If I havent been given any point of reference to confirm whether I'm happy as was requested in the form of contract documents, I cannot be held liable...