Haven't been given a copy of the contract

I currently have two contracts out with Telkom. Neither of which do I have a copy of the contract for. <br> <br> In April last year, I took out an Internet package, and on the day I took it out, Aneesa, the lady who helped me, was unable to give me a copy - she told me to come back a few days later to collect it. When I went back, she had taken a months leave and could not be reached. Apparently no other assistant could help because I \was not their customer". <br> <br> A few months later"